How long does it take to ship a print after payment?
Prints are shipped after 72 hrs for international orders via DHL and a tracking number will be provided to update you on the status of the order. For local orders prints are shipped after 48 hrs, a delivery bike is sent for orders in Nairobi, and a Wells Fargo courier is sent for orders outside of Nairobi city.
Can I license an illustration for commercial use?
Yes, illustrations can be licensed for commercial use after a contract is signed. For further details please contact firstname.lastname@example.org
Can I return a product or be refunded for a service rendered?
For pieces bought on the website, no refunds are offered unless a piece is damaged because of something we are responsible for.
Commissioned pieces have a deposit that is nonrefundable, and a document for those taking part in this engagement is provided to explain further how a service may be terminated.
Can I amend an order?
Orders can only be amended within the first 24hrs.
Where can I buy Phoebe Ouma products?
All illustration prints are only available through my online shop unless communicated otherwise.